Returns & Exchanges
We understand that sometimes a purchase may not work out as expected. Our returns policy is designed to make the process as simple as possible.
1.1 Eligibility for Returns:
- Items must be unused, in their original condition, and with all tags and packaging intact.
- Returns must be initiated within 3 days of receiving the product.
1.2 Non-Returnable Items: Certain items are not eligible for return, including:
- Customized or personalized items.
- Mattresses and bedding accessories (COVID).
1.3 Return Process: To initiate a return, please contact our customer service team at [832-715-6905]. You will be provided with a return authorization and instructions on how to proceed.
1.4 Return Shipping: Customers are responsible for the cost of return shipping unless the item is damaged, defective, or there was an error on our part.
2. Exchanges
If you wish to exchange an item, please follow the return process outlined in section 1 and place a new order for the desired item. Exchanges will be processed once the returned item is received and inspected.
3. Refunds
Refunds will be issued to the original payment method used for the purchase. Please allow 3 business days for the refund to be processed after the returned item is received and inspected.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or offer a refund, depending on your preference.
5. Cancellations
Order cancellations are accepted within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled.
6. Contact Information
For any questions or assistance regarding returns and exchanges, please contact our customer service team at navyfrn@gmail.com /832-715-6905].